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Technical Support Engineer - Student Position

Tel Aviv · Hourly · Entry-level

About The Position

Looking for a technological, fascinating job opportunity while studying a scientific degree?

Here's your chance to start elevating your career in a successful startup company-

Spotinst is looking for a Technical Support Engineer to join our team!


Hundreds of clients are using our system on a daily basis. 

Our Technical Support Engineer will be their first line of support and responsible for: 


  • Actively monitoring the system 
  • Proactively anticipating and resolving incidents 
    • Explain to customers how to better use the system, understand application architectures and software integration approaches
    • Provide Tier-1 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
    • Work closely with Customer Success, R&d and Sales teams

The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.


Requirements


            • Second-year student and above -  Computer Science, Information Systems or equivalent science degree
            • Availability for 3-5 shifts a week, including nights & weekends (24/7 support line)
            • Able to arrive independently to and from shifts 
            • Highly technical and analytical thinker
            • Strong verbal and written communications in English
            • Great customer interfacing skills 
            • Previous experience as a NOC/QA/Support - Advantage
            • Understand the AWS market segments, customer base, and industry verticals - Advantage


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