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Join Spotinst

Help us build the next big ideas in today's cloud computing industry

Support Engineer

Tel Aviv · Full-time · Entry-level

About The Position

Spotinst is a unique company - young, highly technological & fast-growing. 

Our product is pure technology and our clients are technological teams. 

Funded by Intel and using cutting-edge technologies - we are aiming towards building the next big thing in the Cloud Computing market.

Spotinst is looking for a Technical Support Engineer to join our team and his is your chance to enter the fascinating world of Cloud Computing!

Hundreds of clients are using our system on a daily basis. 

Our Technical Support Engineer will be their first line of support and responsible for: 

  • Actively monitoring the system 
  • Online interaction with global customers
  • Proactively anticipating and resolving incidents 
  • Explain to customers how to better use the system, understand application architectures and software integration approaches
  • Provide Tier-1&2 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
  • Work closely with Customer Success, R&d and Sales teams
  • APAC & Americas region - workdays: Monday - Friday

The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.

Requirements


  • Working days - Monday - Friday
  • Bsc Computer Science, Information Systems or equivalent science degree
  • Able to arrive independently to and from shifts 
  • Highly technical and analytical thinker
  • Strong verbal and written communications in English
  • Great customer interfacing skills 
  • Previous experience as a NOC/QA/Support - Advantage
  • Understand the AWS market segments, customer base, and industry verticals - Advantage

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