Spotinst Declared "Fastest Growing Startup In Israel" by Deloitte

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Help us build the next big ideas in today’s cloud computing industry

Support Engineer - San Francisco

San Francisco · Full-time · Intermediate

About The Position

Spotinst is a unique company -  young, highly technological & fast-growing. 

Our product is pure technology and our clients are technological teams. 

Funded by Intel and using cutting-edge technologies - we are aiming towards building the next big thing in the Cloud Computing market.
We are looking for someone with the passion for understanding infrastructure & application architectures including the integration approaches, great pre-sales experience and customer facing skills!

Here's your chance to elevate your career in a successful startup company-

Spotinst is looking for a Technical Support Engineer to join our team!


Hundreds of clients are using our system on a daily basis. 

Our Technical Support Engineer will be their first line of support and responsible for: 


  • Actively monitoring the system 
  • Proactively anticipating and resolving incidents 
    • Explain to customers how to better use the system, understand application architectures and software integration approaches
    • Provide Tier-1 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
    • Work closely with Customer Success, R&d and Sales teams

The ideal candidate must be self-motivated with a passion for educating, designing, and building cloud solutions for a diverse array of large customers. The ability to evaluate a customer’s IT landscape, connect technology with measurable business value as well as think strategically about business, products and technical challenges is critical for a Technical Support Engineer.


Requirements


            • Relevant academic background  - Computer Science or equivalent science degree
            • Must be customer-satisfaction and service oriented 
            • Highly technical and analytical thinker
            • Excellent verbal and written communications in English
            • Great customer interfacing and communication skills 
            • Previous experience as a NOC/QA/Support - Advantage
            • Understand the AWS market segments, customer base, and industry verticals - Advantage


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