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Help us build the next big ideas in today's cloud computing industry

Technical Support Engineer

Tel Aviv · Full-time · Intermediate

About The Position

Spotinst is a dynamic, fast growing, technological startup with headquarters located in Tel-Aviv and additional offices in San Francisco, New York, Washington D.C. and London. With innovative technology that is revolutionizing the cloud computing industry and a team of highly motivated and creative employees, our vision is to optimize the way DevOps and R&D teams consume cloud computing.

 

Spotinst is looking for a self-motivated Support Engineer passionate for educating, designing, and building cloud solutions for a diverse array of large customers.


Responsibilities:

  • Online interaction with our customers all around the globe
  • Provide Tier-1&2 support by mail and online chat: troubleshooting assistance for customer issues, integrations and relevant problems
  • Training customers for better use in our system, understand application architectures and software integration approaches
  • Proactively anticipating and resolving incidents
  • Actively monitoring Spotinst’s system
  • Work closely with other departments such as R&D, Sales, CS etc.

Requirements

Basic Qualifications:

  • Bsc Computer Science, Information Systems or equivalent science degree
  • At least 2 Years of experience as Technical Support / QA / Customer Success
  • Proficient English - verbal and written
  • Highly technical and analytical thinker
  • Excellent communication and customer facing skills
  • Strong interpersonal skills with a proven track record of working cross-functionally to resolve customer issues
  • Experience working in the Startup/Hi-Tech industry
  • APAC & Americas region - workdays: Mondays - Friday (with alternating Sundays instead of another day)

 

Preferred Qualifications:

  • Experience with at least one cloud provider (AWS\GCP\Azure)
  • Familiarity with Container technologies
  • Ability to easily and rapidly learn and applies new technologies

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