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Customer Success Director

Tel Aviv · Full-time · Management

About The Position

Spotins't Director of Customer Success will create Customer Loyalty among Spotinst’s customers. That means that you own the customer relationship and ensure that they are happy, extract the most value out of our products, expand their business with us, and they recommend our solution.

Our CS Director must have a healthy customer obsession, outstanding people manager, excellent communicator, and strong technical expertise.  

Main Responsibilities:

  • Lead teams of Customer Success Managers - hire, train, and develop them
  • Work closely with Sales from the early stages of the engagement, through the handover of a live customers, in order to maximize success
  • Liaise Product, R&D, Tech Support and other functions in order to align our products and services with what our customers need and expect


Requirements

Basic Qualifications:

  • Proven experience of successfully leading teams of Customer Success (not technical support) teams at a global B2B-focused SaaS (preferably Cloud) company
  • Degree and extensive experience in technical fields such as R&D, QA or Tech Support
  • Minimum 3 years leading people including hiring, training, coaching and development
  • Proven record of establishing teams and driving change
  • Strong teamwork AND leadership skills
  • Strong written and verbal communication skills in English
  • Data-driven and strong analytical skills

Preferred Qualifications:

  • Experience at Cloud companies
  • MBA from a leading institution

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